Frequently Asked Questions

General

What is Shop-Manager?

Shop-Manager is a multi-tenant e-commerce platform that allows you to manage multiple stores, products, inventory, POS sales, orders, deliveries, and B2B partnerships from a single dashboard.

Is Shop-Manager available as a mobile app?

Yes. You can install Shop-Manager as a Progressive Web App (PWA) on your mobile device for offline access.

What currencies are supported?

We support XOF (FCFA), GHS (Ghana Cedi), GNF (Guinea Franc), KES (Kenyan Shilling), and USD (US Dollar).

Account

How do I reset my password?

Click Forgot Password on the login page. Enter your email address and follow the instructions sent to your inbox.

Can I have multiple stores?

Yes. Depending on your plan, you can manage multiple stores from a single account.

How do I change my email address?

Go to Settings > Profile and update your email address. You will need to verify the new email.

Billing

How does billing work?

Plans are billed monthly or yearly. Upgrades take effect immediately with prorated charges.

Can I switch plans?

Yes. You can upgrade or downgrade your plan at any time from Settings > Subscription.

What payment methods do you accept?

We accept Mobile Money, bank cards, and bank transfers.

Technical

What if I lose internet connection?

The POS system works offline. Transactions are saved locally and sync when the connection is restored.

Is my data backed up?

Yes. All data is backed up daily and stored securely.

How do I export my data?

You can export sales data, inventory, and transactions as CSV or PDF from the respective sections.