Order Tracking

Monitor the real-time status of orders and deliveries.

Customer Tracking

Customers can track their orders via:

• Order page — status and timeline visible in their account
• SMS notifications — automatic updates at each stage
• Email updates — detailed status changes
• Tracking link — shared link for real-time tracking

Staff Tracking

Staff can monitor all orders from the dashboard:

• Live board — real-time overview of all active orders
• Status filters — quick filtering by any status
• Search — find orders by ID, customer name, or phone
• Map view — see delivery locations on a map

Notifications

Configure automatic notifications for:

• Order confirmation
• Status changes
• Delivery assignment
• Delivery completion
• Delays or issues

Timelines

Each order has a complete timeline showing:

• When the order was placed
• When it was confirmed
• When processing started
• When it was shipped
• When it was delivered
• Any status changes with timestamps

Reporting

Generate reports on:

• Average delivery time
• Orders by status
• Delivery success rate
• Courier performance