Delivery Requests

Manage the delivery process from order to customer doorstep.

Creating a Delivery Request

When an order is ready for delivery:

1. Open the order
2. Click Request Delivery
3. Select a delivery method:
   • Internal Courier — use your own staff
   • External Courier — assign to a registered courier
   • Customer Pickup — customer collects from store
4. Set the delivery fee
5. Add delivery instructions
6. Submit the request

Tracking Deliveries

View all active deliveries under Orders > Delivery Requests. Each delivery shows:

• Order reference
• Customer address
• Assigned courier
• Current status
• Estimated delivery time
• Real-time location (if tracking enabled)

Delivery Statuses

Courier Assignment

Assign deliveries to:

• Store employees — for internal delivery
• Registered couriers — external delivery partners
• Automatic assignment — nearest available courier

Delivery Confirmation

Upon delivery, collect a confirmation (signature or photo) to mark the order as complete.

Return Deliveries

If a customer requests a return, create a return delivery request for the courier to collect the item.