Delivery Requests
Manage the delivery process from order to customer doorstep.
Creating a Delivery Request
When an order is ready for delivery:
- Open the order
- Click Request Delivery
- Select a delivery method:
- Internal Courier — use your own staff
- External Courier — assign to a registered courier
- Customer Pickup — customer collects from store
- Set the delivery fee
- Add delivery instructions
- Submit the request
Tracking Deliveries
View all active deliveries under Orders > Delivery Requests. Each delivery shows:
- Order reference
- Customer address
- Assigned courier
- Current status
- Estimated delivery time
- Real-time location (if tracking enabled)
Delivery Statuses
| Status |
Description |
| Pending |
Awaiting courier assignment |
| Assigned |
Courier has accepted |
| Picked Up |
Items collected from store |
| In Transit |
Out for delivery |
| Delivered |
Successfully delivered |
| Failed |
Delivery could not be completed |
Courier Assignment
Assign deliveries to:
- Store employees — for internal delivery
- Registered couriers — external delivery partners
- Automatic assignment — nearest available courier
Delivery Confirmation
Upon delivery, collect a confirmation (signature or photo) to mark the order as complete.
Return Deliveries
If a customer requests a return, create a return delivery request for the courier to collect the item.