Managing Orders
Track and process customer orders from creation to delivery.
Order Statuses
| Status | Description |
|---|---|
| Pending | Awaiting confirmation |
| Confirmed | Order accepted and being prepared |
| Processing | Items are being picked and packed |
| Shipped | Order has been dispatched |
| Delivered | Customer has received the order |
| Cancelled | Order was cancelled |
| Returned | Customer returned the order |
Viewing Orders
Go to Orders to see all orders. Use filters to narrow by:
- Status
- Date range
- Customer
- Branch
- Payment method
Order Details
Click any order to view:
- Customer information
- Ordered items with quantities and prices
- Payment status and method
- Delivery address and method
- Order timeline with timestamps
- Notes and instructions
Processing an Order
- Review the order details
- Confirm availability of items
- Update status as items are picked and packed
- Assign a courier for delivery (if applicable)
- Mark as shipped once dispatched
- Confirm delivery upon customer receipt
Cancelling an Order
To cancel an order:
- Open the order
- Click Cancel Order
- Select a reason (out of stock, customer request, payment issue)
- Confirm cancellation
Stock is automatically restored for cancelled orders.
Order Notes
Add internal notes to orders for reference. These are visible to staff but not to customers.